Language Matters: Both a PEN-Plus Primer and Promise

The NCDI Poverty Network has produced “Language Matters,” a primer intended to sensitize PEN-Plus providers to the communication nuances involved in caring for people living with severe, chronic noncommunicable diseases.

“Language is a significant factor in shaping patients’ illness narratives,” said Dr. Apoorva Gomber, the Network’s associate director of advocacy. “Studies have shown that certain words used in health-related situations can affect patients negatively, even triggering stress responses. Although healthcare providers often aim to deliver chronic care using an empowerment model, the language they use has not always been consistent with that goal.”

Dr. Gomber worked with colleagues—including Dr. Emily Wroe, the Network’s programs director—to create the primer. 

“To ensure the highest possible quality of care for patients,” Dr. Gomber said, “healthcare providers should ensure their words are compassionate, sensitive, and culturally appropriate. Their words should always reflect their actions in providing care through PEN-Plus.”